---
title: Must Know Contact Center Vocabulary List
---

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# Must Know Contact Center Vocabulary List

<https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api> <https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api>

## [Application Program Interface (API)](https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api)

 API-driven contact center software is a form of contact center software that gives external entities, such as third-party developers, access to a \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/blf> <https://blog.revation.com/must-know-contact-center-vocabulary-list/blf>

## [BLF](https://blog.revation.com/must-know-contact-center-vocabulary-list/blf)

 By definition, BLF (Busy Line Forwarding) is a calling program for the telecommunications industry. It allows an inbound call to ring multiple \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue> <https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue>

## [Calls In Queue](https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue)

 In the contact center world, Calls In Queue is a term used to indicate the number of incoming customer calls that are waiting to be answered by an \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition> <https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition>

## [Contact Disposition](https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition)

 Contact disposition is the final stage of a contact center transaction, where a customer first gets in touch with a business. “Final stage of a \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly> <https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly>

## [DLYDLY](https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly)

 DLYDLY is a delay-dialed or digital call, where the extensions are called sequentially, or delayed in time.

<https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp> <https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp>

## [FTP](https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp)

 The system that is used to place telephone calls from one party to another. Advantageous for businesses of all sizes since it automatically tracks \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/independent-software-vendor-isv> <https://blog.revation.com/must-know-contact-center-vocabulary-list/independent-software-vendor-isv>

## [Independent Software Vendor (ISV)](https://blog.revation.com/must-know-contact-center-vocabulary-list/independent-software-vendor-isv)

 A software application vendor in the contact center industry is an Independent Software Vendor (ISV). An ISV is a business or individual who \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/lec> <https://blog.revation.com/must-know-contact-center-vocabulary-list/lec>

## [LEC](https://blog.revation.com/must-know-contact-center-vocabulary-list/lec)

 LEC: Lines Equivalents Call Center. A way of calculating the number of individual telephone circuits (or other communication channels such as fax, \[...\]

<https://blog.revation.com/must-know-contact-center-vocabulary-list/modem> <https://blog.revation.com/must-know-contact-center-vocabulary-list/modem>

## [Modem](https://blog.revation.com/must-know-contact-center-vocabulary-list/modem)

 Modems connect to wireless contact centers so wireless customers can access a customer service representative using a landline or mobile phone.

<https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm> <https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm>

## [Pacing Algorithm](https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm)

 Contact center pacing algorithm is a set of ratios governing the number of call attempts that a contact center representative should make to the \[...\]

[Load More Posts](https://blog.revation.com/must-know-contact-center-vocabulary-list/page/2)

### More from Revation Systems

<https://blog.revation.com/must-know-contact-center-vocabulary-list/workforce-planning>

### [Workforce planning](https://blog.revation.com/must-know-contact-center-vocabulary-list/workforce-planning)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/unified-commerce>

### [Unified Commerce](https://blog.revation.com/must-know-contact-center-vocabulary-list/unified-commerce)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/staggered-schedules>

### [Staggered Schedules](https://blog.revation.com/must-know-contact-center-vocabulary-list/staggered-schedules)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/screen-monitoring>

### [Screen Monitoring](https://blog.revation.com/must-know-contact-center-vocabulary-list/screen-monitoring)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/qa-evaluation-sheets>

### [QA Evaluation Sheets](https://blog.revation.com/must-know-contact-center-vocabulary-list/qa-evaluation-sheets)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm>

### [Pacing Algorithm](https://blog.revation.com/must-know-contact-center-vocabulary-list/pacing-algorithm)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/modem>

### [Modem](https://blog.revation.com/must-know-contact-center-vocabulary-list/modem)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/independent-software-vendor-isv>

### [Independent Software Vendor (ISV)](https://blog.revation.com/must-know-contact-center-vocabulary-list/independent-software-vendor-isv)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp>

### [FTP](https://blog.revation.com/must-know-contact-center-vocabulary-list/ftp)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly>

### [DLYDLY](https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition>

### [Contact Disposition](https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition)

<https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue>

### [Calls In Queue](https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue)

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### Recent Posts

- [Application Program Interface (API)](https://blog.revation.com/must-know-contact-center-vocabulary-list/application-program-interface-api)
  
  Nov 7, 2020
- [BLF](https://blog.revation.com/must-know-contact-center-vocabulary-list/blf)
  
  Nov 7, 2020
- [Calls In Queue](https://blog.revation.com/must-know-contact-center-vocabulary-list/calls-in-queue)
  
  Nov 7, 2020
- [Contact Disposition](https://blog.revation.com/must-know-contact-center-vocabulary-list/contact-disposition)
  
  Nov 7, 2020
- [DLYDLY](https://blog.revation.com/must-know-contact-center-vocabulary-list/dlydly)
  
  Nov 7, 2020

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