Prompt
A contact center prompt is a visual, auditory (sound) or key press message displayed on the physical or virtual channel between call center [...]
Schedule
Scheduling is the most important step in call center operations. Scheduling is vital to the success of Call Centers. No schedule, no plan, no deal.
Speech Analytics
Speech analytics or Speech Mining is the application of natural language processing and speech recognition software for the purpose of extracting [...]
TTS (Text-to-Speech)
TTS (Text-to-Speech) is a computer program used to synthesize speech from written text. It can be utilized to make the software speak in natural [...]
Workflow Management
Workflow Management definition: Workflow Management is a system designed to streamline the delivery of customer service, either through external [...]